Refund policy

✅ Return & Refund Policy

Effective Date: April 8th, 2025

At High Noble Safe Company, we stand behind the quality of our products. If you're not completely satisfied, you may return your item within 30 days of delivery, subject to the following terms:

Eligibility

  • Items must be unused, in original condition, and returned in their original packaging or crate.

  • Proof of purchase is required.

  • Custom and built-to-order safes (e.g., color, lock type, hardware, door swing) are non-returnable unless damaged upon delivery.

Return Fees

  • A 15% restocking fee or return shipping cost, whichever is greater, will be deducted from your refund.

How to Initiate a Return

Email sales@highnoblesafe.com or call 888-931-8934 to start the return process.

  • For safes under 150 lbs:
    Ship to:
    High Noble Safe Company, Inc.
    605 Vernon St
    Roseville, CA 95678

  • For safes over 151 lbs:
    Contact us to help coordinate freight return service.

Note: Customers are responsible for return shipping unless the return is due to damage or error on our part.

Refund Process

  • Refunds are issued within 5–10 business days after return inspection.

  • You’ll be notified by email upon approval or rejection of the refund.

Late or Missing Refunds

If you haven’t received your refund:

  1. Re-check your bank or card provider.

  2. Contact your bank – posting times vary.

  3. Contact us at sales@highnoblesafe.com for help.

Partial Refunds

We may issue partial refunds for:

  • Items returned damaged or incomplete,

  • Late returns (beyond the 30-day window),

  • Returns missing original packaging.

Exchanges

We only replace items if they are defective or damaged upon delivery. Contact sales@highnoblesafe.com to discuss an exchange.